Last Updated: 23rd July 2026
Our Commitment
Every Jewelite creation is individually crafted to order. As each piece is bespoke, our delivery timelines reflect the care, craftsmanship, and quality involved in creating every order.
Manufacturing Timeline
The 2–6 week production timeline begins after receipt of the agreed advance payment and approval of the final design, where applicable.
The timeline may vary depending on the complexity of the design, natural diamond sourcing, certification, hallmarking, approved customisation, and quality checks.
An estimated delivery timeline will be shared when the order is confirmed.
Order Confirmation
An order is confirmed after Jewelite receives the agreed advance payment and the final design is approved, where applicable.
Production begins only after the applicable order requirements have been completed.
Shipping
Jewelite offers secure domestic and international shipping, subject to applicable laws and delivery availability in the destination country.
All jewellery shipments are insured and carefully packaged to help ensure that your order arrives safely.
Delivery
Orders are delivered through trusted logistics partners. A signature, delivery code, or another form of confirmation may be required upon delivery.
Customers are responsible for ensuring that the shipping address, recipient details, and contact information provided are accurate and complete.
International Orders
International shipments may be subject to customs inspections and additional charges imposed by the destination country.
Customs duties, import taxes, documentation charges, brokerage fees, return-to-origin charges, and other applicable international shipping costs will be included in the final quotation provided by Jewelite.
Delivery Delays
Estimated delivery dates are provided in good faith. While Jewelite makes every reasonable effort to deliver within the expected timeframe, delays may occasionally occur due to:
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Natural diamond or material sourcing
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Manufacturing requirements
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Hallmarking or certification
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Quality checks
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Courier operations
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Customs clearance
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Public holidays
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Circumstances beyond Jewelite’s reasonable control
Jewelite will make reasonable efforts to assist customers and provide available updates regarding delayed shipments.
Damaged or Missing Shipments
If your package appears damaged or tampered with upon delivery, or if the parcel is delivered with the jewellery or any component missing, please notify Jewelite within 48 hours of confirmed delivery.
Please retain the original packaging and provide clear photographs or videos of the package and its contents, where possible.
Jewelite will promptly review the matter and coordinate with the logistics or insurance partner, as appropriate.
If the entire shipment has not been delivered, please contact Jewelite so that the shipment status can be investigated with the logistics partner.
Delivery Issues & Additional Charges
Customers should ensure that all delivery information is accurate before the order is shipped.
Additional delivery or re-shipping charges may apply where delivery is unsuccessful due to:
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An incorrect or incomplete address
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Customer or recipient unavailability
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Failure to provide the required delivery verification
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Refusal of delivery
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A shipment being returned to origin
Any applicable charges will be communicated to the customer before re-shipping, where applicable.
Contact Us
For questions regarding production, shipping, delivery, damaged packages, or missing shipments, please contact us:
Email: sales@jewelite.co
Phone / WhatsApp: +91 9076486105
Registered Address: Office No. FW5030, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051, India